In case you have given an incomplete address, you can update the delivery address by contacting us on care@khyaal.com or call us on 022-48963888

Online Use:

You can use the card in any Indian apps or websites where debit card as a mode of payment is accepted.
Please enter the card details, expiry, CVV at any website or app.
You will be asked to enter the OTP to complete the transaction

For offline use:

Swipe the card or use the tap to pay feature. If you swipe the card you will be asked to enter your 4 digit pin that you have set in your Khyaal app.

For minimum KYC users the limit is Rs. 10,000 per month (calendar month basis) i.e. upto Rs. 1,20,000 annually (Calendar year basis)
For Full KYC users the limit is Rs. 200,000 per month (calendar month basis) i.e. upto Rs. 24,00,000 annually (Calendar year basis)

Card limit will automatically reset on the 1st of every month

Please click on the full KYC option on the app when prompted on the app. If you are facing any difficulty please reach out to us on care@khyaal.com or call us on 022-48963888 and a representative will assist you

You can withdraw money from ATM only if you have completed your full KYC

If your card is in transit we cannot cancel the card until it reaches you. However, you can raise your concerns with us by contacting us on care@khyaal.com or call us on 022-48963888

As a limited period introductory offer we are giving the Khyaal Card for FREE.

Sorry COD option isn’t available at this time

Don’t worry! we can issue a new Khyaal card at a small fee of Rs. 399 (inclusive of GST and shipping charges). To request for a new card, you can reach out to us on care@khyaal.com or call us on 022-48963888

It usually takes 7-10 days to deliver your card. Tracking details are also shared with you to track the same. If it is taking more time you can reach out to us on care@khyaal.com or call us on 022-48963888

You can track your card delivery status on the app or you can simply reach out to us on care@khyaal.com or call us on 022-48963888

No, there is no additional shipping charges, we have included that in the cost of the card along with the GST

To change the name on the card you will need to order a new card at a small charge of Rs. 399 (inclusive of GST and shipping charges).

Go to the setting screen on the Khyaal card section of the app. You will find the option to reset your 4 digit card PIN

Currently, as per the RBI mandate you cannot transfer money from any pre-paid card to any other wallet or a bank account.

Your bank charges Khyaal for loading money using a Credit Card, Prepaid Card and Net-banking. We are passing on the charge as it is. Khyaal doesn't make any money through these charges. It is sent to your bank.
1. UPI : currently unavailable (we are working on this)    
2. Debit Card more than Rs. 2000 (except Rupay) : 0.95%
3. Debit card less than or equal to Rs. 2000( except Rupay): 0.45%
4. Rupay debit card: 0.20%
5. Net-banking (HDFC, ICICI, Axis, Kotak) : 1.7%
6. Net-banking (all others) : 1.6%
7. Credit Card (Master card, Visa, Rupay) : 1.8%
8. International cards: 2.85%
9. Diners/ AMEX: 2.8%
10. Online wallets and Pre-Paid Card : NOT ALLOWED as per RBI regulations
Example: If you add Rs.100 to Khyaal card using a credit card, you will have to pay Rs. 102.18

You can view all transactions in your passbook on the Khyaal app. In case you want a statement emailed to you please submit a request by contacting us on care@khyaal.com or call us on 022-48963888

Tap on the card details, it will show your 16 digit card number. Similarly you can tap on CVV and expiry date to view the same. If the problem still persists reach out to us on care@khyaal.com or call us on 022-48963888 and someone from our team will assist you

You can try following to solve this problem:
1. Check if you have the latest version of the app. If not, please visit the appstore and update the app.
2. If you have the latest app please shut down the app from the phone and again open it
3. If the problem still persists, reach out to us on care@khyaal.com or call us on 022-48963888 and someone from our team will assist you

You can try following to solve this problem:
1. Check if you have the latest version of the app. If not please update the app immediately.
2. If you have the latest app please shut down the app from the phone and open it again
3. If the problem still persists, reach out to us on care@khyaal.com or call us on 022-48963888 and someone from our team will assist you

Surcharge is an addition charge, fee or tax that is added while paying money. For example: if you use the Khyaal card to make any Transaction at a petrol pump and if they charge you any fees for using the card as a surcharge then this will be refunded to your card in 7 working days automatically.

Refund for any cancelled/failed order paid by Khyaal card would be credited back into your card in 7 working days

If POS (Point of Sale) transactions are failing:

1. Make sure you have sufficient balance in your card

2. Make sure you have sufficient debit limit

3. Make sure you are entering the correct PIN

4. Make sure your “POS” as an option is enabled in the app. Refer card settings section

5. Make sure your card is active. Please check the card section in your app.

If the issue still persists, please reach out to us on care@khyaal.com or call us on 022-48963888

If online transactions are failing:

1. Make sure you have sufficient balance in your card

2. Make sure you have sufficient debit limit

3. Make sure you are entering correct details of the Khyaal card including the card number, name on card, Card expiry date, CVV and correct OTP.

4. Make sure you have enabled “Online & E-commerce” as an option in your app settings

5. Make sure your card is active. Please check the card section in your app.

If the issue still persists, please reach out to us on care@khyaal.com or call us on 022-48963888

Please wait for 15-30 mins as there could be a temporary technical difficulty or delay from the bank’s end. In case if money is not settled within 24 hours, please reach out to us on care@khyaal.com or call us on 022-48963888 and we will assist you

As per the RBI guidelines, you cannot add money to any other online wallet using the Khyaal pre paid card

please reach out to us on care@khyaal.com or call us on 022-48963888

You can click the profile section on top left of the home screen and edit your details