In case you have given an incomplete address, you can update the delivery address by contacting us on care@khyaal.com or call us on 022-48963888

Online Use:

You can use the card in any Indian apps or websites where debit card as a mode of payment is accepted.
Please enter the card details, expiry, CVV at any website or app.
You will be asked to enter the OTP to complete the transaction

For offline use:

Swipe the card or use the tap to pay feature. If you swipe the card you will be asked to enter your 4 digit pin that you have set in your Khyaal app.

For minimum KYC users the limit is Rs. 10,000 per month (calendar month basis) i.e. upto Rs. 1,20,000 annually (Calendar year basis)
For Full KYC users the limit is Rs. 200,000 per month (calendar month basis) i.e. upto Rs. 24,00,000 annually (Calendar year basis)

Card limit will automatically reset on the 1st of every month

Please click on the full KYC option on the app when prompted on the app. If you are facing any difficulty please reach out to us on care@khyaal.com or call us on 022-48963888 and a representative will assist you

You can withdraw money from ATM only if you have completed your full KYC

Yes, you will have to incur an additional charge of INR 25 + 18% GST on all ATM withdrawals using your Khyaal card. The charge is levied and collected by the partner bank of LivQuik; our PPI issuer.

If your card is in transit we cannot cancel the card until it reaches you. However, you can raise your concerns with us by contacting us on care@khyaal.com or call us on 022-48963888

As a limited period introductory offer we are giving the Khyaal Card for FREE.

Sorry COD option isn’t available at this time

Don’t worry! we can issue a new Khyaal card at a small fee of Rs. 399 (inclusive of GST and shipping charges). To request for a new card, you can reach out to us on care@khyaal.com or call us on 022-48963888

It usually takes 7-10 days to deliver your card. Tracking details are also shared with you to track the same. If it is taking more time you can reach out to us on care@khyaal.com or call us on 022-48963888

You can track your card delivery status on the app or you can simply reach out to us on care@khyaal.com or call us on 022-48963888

No, there is no additional shipping charges, we have included that in the cost of the card along with the GST

To change the name on the card you will need to order a new card at a small charge of Rs. 399 (inclusive of GST and shipping charges).

Go to the setting screen on the Khyaal card section of the app. You will find the option to reset your 4 digit card PIN

Currently, as per the RBI mandate you cannot transfer money from any pre-paid card to any other wallet or a bank account.

You can view all transactions in your passbook on the Khyaal app. In case you want a statement emailed to you please submit a request by contacting us on care@khyaal.com or call us on 022-48963888

Tap on the card details, it will show your 16 digit card number. Similarly you can tap on CVV and expiry date to view the same. If the problem still persists reach out to us on care@khyaal.com or call us on 022-48963888 and someone from our team will assist you

You can try following to solve this problem:
1. Check if you have the latest version of the app. If not, please visit the appstore and update the app.
2. If you have the latest app please shut down the app from the phone and again open it
3. If the problem still persists, reach out to us on care@khyaal.com or call us on 022-48963888 and someone from our team will assist you

You can try following to solve this problem:
1. Check if you have the latest version of the app. If not please update the app immediately.
2. If you have the latest app please shut down the app from the phone and open it again
3. If the problem still persists, reach out to us on care@khyaal.com or call us on 022-48963888 and someone from our team will assist you

Refund for any cancelled/failed order paid by Khyaal card would be credited back into your card in 7 working days

If POS (Point of Sale) transactions are failing:

1. Make sure you have sufficient balance in your card

2. Make sure you have sufficient debit limit

3. Make sure you are entering the correct PIN

4. Make sure your “POS” as an option is enabled in the app. Refer card settings section

5. Make sure your card is active. Please check the card section in your app.

If the issue still persists, please reach out to us on care@khyaal.com or call us on 022-48963888

If online transactions are failing:

1. Make sure you have sufficient balance in your card

2. Make sure you have sufficient debit limit

3. Make sure you are entering correct details of the Khyaal card including the card number, name on card, Card expiry date, CVV and correct OTP.

4. Make sure you have enabled “Online & E-commerce” as an option in your app settings

5. Make sure your card is active. Please check the card section in your app.

If the issue still persists, please reach out to us on care@khyaal.com or call us on 022-48963888

Please wait for 15-30 mins as there could be a temporary technical difficulty or delay from the bank’s end. In case if money is not settled within 24 hours, please reach out to us on care@khyaal.com or call us on 022-48963888 and we will assist you

As per the RBI guidelines, you cannot add money to any other online wallet using the Khyaal pre paid card

please reach out to us on care@khyaal.com or call us on 022-48963888

You can click the profile section on top left of the home screen and edit your details

Khyaal Club is India's biggest and most exclusive club for senior citizens in India. Any individual above the age of 55 years of age can become a Khyaal Club member by paying the annual membership fee. A Khyaal Club member can avail benefits including unlimited access to all events, jobs, assistance, rewards and more.

An individual who wants to become a member will have to pay INR 999. Please note that this is a limited period offer and is subject to change. This fee is annual in nature.

The membership fees paid will not be refunded. Incase you have any concern, write to us at care@khyaal.com

Khyaal Club members will enjoy unlimited Khyaal event access, on-demand assistance, FREE Khyaal payment card, exclusive rewards and offers, post-retirement jobs, loyalty points and more.

There are two ways that you can earn Khyaal Coins.
1. You will earn Khyaal coins on every successful referral. I.e If you refer someone through the Khyaal app and they buy the Khyaal membership, then you will earn 1000 Khyaal Coins.
2. Every time you make a transaction using your Khyaal Card, you will earn Khyaal coin/s. This includes adding money or making other payments online and offline using the Khyaal.

You can use your Khyaal Coins to redeem/claim exclusive rewards on the Khyaal app.

Khyaal Coins are loyalty points that you earn for being an active Khyaal Club member